Privacy Policy

Last Updated: February 2026

1. Introduction

Triple 5 Limited ("we", "us", "our") operates Claim PCP Now. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Triple 5 Limited

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website
  • Contact us via email or phone
  • Register for our services
  • Submit a PCP claim inquiry

This information may include:

  • Name and contact details (email address, phone number, postal address)
  • Date of birth
  • Financial information related to your car finance agreement
  • Vehicle information
  • Details of your PCP or HP agreement
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookies Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Claims: To assess your eligibility for a PCP claim and process your claim through our partner firms
  • Communication: To contact you regarding your claim, respond to your inquiries, and provide customer support
  • Service Improvement: To understand how our website is used and improve our services
  • Legal Compliance: To comply with legal obligations and protect our legal rights
  • Marketing: To send you information about our services (only with your consent, and you may opt out at any time)
  • Fraud Prevention: To detect, prevent, and address fraud and security issues
  • Analytics: To analyze website usage and trends

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent: Where you have given us explicit consent to process your data
  • Contract: Where processing is necessary to provide services you have requested
  • Legal Obligation: Where we need to comply with legal requirements
  • Legitimate Interests: Where processing is in our legitimate business interests and does not override your rights

5. Sharing Your Information

We may share your information with the following parties:

5.1 Partner Firms

We work with partner law firms and claims management companies who process PCP claims on behalf of customers. Your information will be shared with these partners to facilitate your claim.

5.2 Service Providers

We may share your information with third-party service providers who assist us in operating our website and providing services, including:

  • Web hosting providers
  • Email service providers
  • Analytics providers
  • IT support providers

5.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or to protect our rights, property, or safety.

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

  • Claim Information: For the duration of your claim plus 6 years for legal purposes
  • Marketing Data: Until you withdraw consent or we determine the data is no longer needed
  • Website Analytics: Typically 26 months

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request transfer of your data to another organization
  • Right to Object: You can object to our processing of your data in certain circumstances
  • Rights Related to Automated Decision-Making: You have rights regarding automated decisions made about you
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 12.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection
  • Secure backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions confirming adequate protection
  • Other legally recognized transfer mechanisms

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

When you click through to our partner firms' websites, their privacy policies will apply to the processing of your data.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Triple 5 LTD
Email: support@triple555.co.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Cookie Policy

For detailed information about how we use cookies and similar technologies, please refer to our separate Cookies Policy.

Third-Party Claim Application

(Right 2 Redress / Reclaim My Money)

If you click through to the Right 2 Redress Application (https://t53.r2r-online.co.uk/), any personal data you enter on that application is collected and processed by Reclaim My Money Limited (trading as Right 2 Redress) under their privacy policy.

We may not receive the information you submit on the Right 2 Redress Application unless (and to the extent) Reclaim My Money Limited shares it with us as part of a referral/partner relationship and in accordance with their privacy policy and applicable law.

Reclaim My Money Limited's contact details (as published in their privacy policy): 85 Gresham Street, London, EC2V 7NQ; enquiries@reclaimmymoney.co.uk; 020 3337 2888.

Last checked: 24 February 2026.

← Back to Home